1. Do A Little Detective Work
Try to narrow down the specifics of your computer problem. Even if you’re clueless about its cause, having a list of “symptoms” can be quite helpful when you’re looking for computer fixers. For example, is anything smoking? Would you describe its noises are whirring, screeching or grinding? Which parts are hot to the touch? Describe these symptoms to the computer shop and see if they have any ideas.
2. Find an Expert
Once you have a general idea of what’s going on with your computer, it’ll be much easier to find someone who specializes in that particular area. For example, if your system is clogged with malware, it won’t do you any good to hunt down an expert on hard drive cloning. You’ll want the professional anti-malware company. Find someone who has the skills and background to solve your problem.
3. Read Third-Party Reviews
Short of actually hiring them, this is the easiest way to figure out if a company is worth their salt. What do previous customers think about their services? Pay attention to both positive and negative reviews. Do the complainers have any legitimate gripes? Does the praise sound like it comes from real people and not paid reviewers?
4. Create a Timeline
You should expect a certain amount of wiggle room in the company’s repair schedule, but at the same time, you don’t want them to drag their feet just to artificially inflate your bill. A good compromise is establishing a timeline or deadline. Ask them if they can have your repairs done by, say, the 15th of the month. If they can’t agree, find another company.
5. Talk About Payment In Advance
Don’t let money become the elephant in the room. Not only will it lead to unpleasant surprises when you get your final bill, but it will also ruin your opportunity to ask for special deals and discounts. If you’re thinking about hiring a particular computer shop, ask them outright about their fees and rates. If their services are too rich for your blood, ask about coupons. The worst that they can do is say no.
6. Get a Guarantee
Always look for a warranty or service promise when you’re dealing with computer shops. You don’t want to endure weeks of repair time just for the computer to crash again as soon as you get home! Here are some important questions to ask before you sign on the dotted line:
– How long does the warranty last? Can it be extended?
– What does it cover? For example, will they fix any side effects of their own repairs?
– Will you have to pay for your return visit even if it’s not your fault?
These are just a few things to keep in mind as you search for computer repair. Whether you’re replacing a laptop battery or getting some spyware removed from your operating system, let these suggestions steer you in the direction of good repair services.